Privacy Policy

Introduction

Neuron Gear Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This policy explains how we handle data we collect from individuals who use our website or engage with our services.

We are registered with the Information Commissioner's Office and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Company Name: Neuron Gear Ltd
Registered Address: 42 Bloomsbury Square, London, WC1A 2RP, United Kingdom
Company Number: 08542167
ICO Registration Number: ZA548219

If you have questions about how we handle your personal information, you can contact us at [email protected]

Information We Collect

We collect personal information when you interact with our services. The type of data we gather depends on how you engage with us.

Information You Provide Directly

When you contact us or use our services, you may provide:

• Name and contact details (email address, postal address)
• Information about your reading interests, history, and goals
• Feedback about books you've read
• Payment information (processed securely through third-party providers)
• Any other information you choose to share in consultations or correspondence

Information Collected Automatically

When you visit our website, we may collect:

• Technical data such as IP address, browser type, and device information
• Usage information including pages visited and time spent on the site
• Referral source (how you found our website)

This information is collected through cookies and similar technologies. See our Cookies Policy for more details.

How We Use Your Information

We use personal data for specific purposes related to providing our services and running our business.

Delivering Our Services

We use your information to provide book recommendations, reading consultations, and other services you've requested. This includes understanding your reading preferences, maintaining records of our discussions, and tailoring our guidance to your needs.

Communication

We use your contact details to respond to enquiries, schedule appointments, send service-related updates, and maintain our professional relationship with you.

Business Operations

We process data to manage payments, maintain customer records, improve our services, and fulfil legal obligations such as accounting and tax requirements.

Website Improvement

We analyse website usage data to understand how visitors interact with our site and identify areas for improvement. This helps us create a better user experience.

Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information. We rely on the following:

• Contract: Processing is necessary to deliver services you've requested or to take steps before entering into a contract.
• Legitimate Interests: We process certain data because it's necessary for our legitimate business interests (such as improving our services or preventing fraud) and doesn't override your rights.
• Consent: For some activities, such as sending marketing communications, we ask for your explicit consent.
• Legal Obligation: Sometimes we must process data to comply with legal requirements, such as tax laws.

How We Share Information

We do not sell or rent your personal information to third parties. We share data only in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business, such as payment processors, email service providers, and web hosting companies. These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety, or that of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We would notify you of any such change and its impact on your data.

Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy or as required by law.

Client records, including reading preferences and consultation notes, are typically retained for seven years after the last service provision. This allows us to provide continuity if you return for additional services and meets our legal obligations for business records.

Website analytics data is retained for up to 26 months. Marketing consent records are kept until you withdraw consent.

If you'd like us to delete your information sooner, you can request this by contacting us (subject to any legal obligations we have to retain certain records).

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: In certain circumstances, you can request that we delete your personal data.
• Restriction: You can ask us to restrict processing of your data in specific situations.
• Portability: You can request a copy of your data in a structured, commonly used format.
• Objection: You can object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We'll respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe we've mishandled your data.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

These measures include encrypted data transmission, secure storage systems, access controls limiting who can view personal data, regular security assessments, and staff training on data protection.

While we take reasonable precautions, no internet-based system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

International Transfers

We are based in the United Kingdom and primarily process data within the UK. Some of our service providers may be located outside the UK and European Economic Area.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities or verification that the recipient country provides adequate data protection.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 16 without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify clients by email and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Post: Data Protection Enquiries, Neuron Gear Ltd, 42 Bloomsbury Square, London, WC1A 2RP, United Kingdom